At Trendy Modern Shoes, we combine fashion-forward footwear with exceptional customer service. Our policies are designed to make your shopping experience as comfortable as our stylish shoes.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia) using premium carriers to ensure your footwear arrives in perfect condition.

Shipping Options & Timelines

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Order processing: 1-2 business days
    • Delivery: 10-15 business days after shipment
  • Free Shipping (orders over $50) – via EMS
    • Order processing: 1-2 business days
    • Delivery: 15-25 business days after shipment

Hassle-Free Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. Please review our policy details below to ensure a smooth process.

Eligibility Requirements

  • Items must be unworn and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase must be provided

Important: For hygiene reasons, we cannot accept returns on slippers unless they are defective or incorrect items. All other footwear (boat shoes, boots, clogs, flats, heels, loafers, sandals, sneakers, and athletic shoes) are eligible for returns.

How to Return or Exchange

  1. Contact our team: Email us at [email protected] with your order number and item details. Use our template below for convenience.
  2. Wait for authorization: Our customer service team will respond within 1 business day with return instructions and an RMA number.
  3. Package your items: Securely pack the footwear in its original packaging with all tags attached.
  4. Ship your return: Send to our warehouse at:
    Trendy Modern Shoes Returns
    4748 Gateway Road
    Portland, US 97205
  5. Track your return: We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Shipping Options

  • Standard Return: Use any carrier of your choice (customer pays shipping)
  • Exchange Only: For exchanges of equal or greater value, we’ll provide a prepaid return label (US customers only)

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days depending on your financial institution
  • You’ll receive email notification when your refund has been processed

Exchange Process

  • We’ll ship your new items once the returned items are received and approved
  • If the exchange item is of higher value, you’ll be charged the difference
  • If the exchange item is of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive damaged or defective footwear (which is rare with our quality craftsmanship):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll provide a prepaid return label and expedite your replacement

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Trendy Modern Shoes Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Reason for Return: [Please specify] [For exchanges only] I would like to exchange for:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Questions?

Our customer comfort team is happy to help with any questions about returns or exchanges. Contact us at [email protected] or call us during business hours.

We reserve the right to refuse returns that don’t meet our policy requirements. Final sale items will be clearly marked at time of purchase.