Welcome to Trendy Modern Shoes’ FAQ section! We’ve compiled answers to the most common questions about our stylish, comfortable footwear and shopping experience. Can’t find what you’re looking for? Email our comfort-focused team at [email protected].

About Our Products

1. What makes Trendy Modern Shoes different from other footwear brands?
We specialize in the perfect balance of fashion-forward design and ergonomic comfort. Each pair combines stylish aesthetics with cushioned insoles and supportive structures, whether you’re choosing our best-selling sandals or trend-setting sneakers.
2. Do you offer wide-width or special size options?
Currently, we focus on standard sizing across our collections of boat shoes, boots, clogs, and other styles. We’re actively working to expand our size inclusivity – check back soon for updates!
3. How do I care for my Trendy Modern Shoes?
Each product comes with specific care instructions. Generally, we recommend spot cleaning with mild soap for most materials. For leather loafers and boots, use quality conditioner to maintain that luxurious, smooth finish our customers love.

Ordering & Payment

1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. Your financial information is always protected with our encrypted payment processing.
2. Why was my credit card declined?
This is usually due to your bank’s security measures. Please verify: 1) Correct billing address, 2) Sufficient funds, 3) International transactions are enabled if outside the US. Still having trouble? Try PayPal or contact your bank.
3. Can I modify or cancel my order after placing it?
We process orders quickly to get you those stylish shoes ASAP! Email us within 2 hours of ordering at [email protected] with “URGENT: Order Change” in the subject line – we’ll do our best to accommodate your request.

Shipping & Delivery

1. What are my shipping options?
Choose between:
• Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after 1-2 day processing)
• Free Shipping: On orders over $50 via EMS (15-25 business days after processing)
2. Why don’t you ship to some Asian and remote areas?
Due to complex customs regulations and unreliable delivery infrastructure in certain regions, we can’t currently guarantee our signature seamless delivery experience there. We’re expanding our shipping network constantly!
3. How can I track my order of fabulous footwear?
Once your stylish selection ships from our Portland warehouse, you’ll receive a tracking email. Watch your comfort-conscious shoes journey to you – from those ergonomic loafers to supportive sandals!

Returns & Exchanges

1. What’s your return policy?
We offer a 15-day return window from delivery date if our shoes don’t meet your comfort expectations. Items must be unworn with original packaging. See our Returns page for full details.
2. How do I start a return for shoes that aren’t perfect?
Email [email protected] with your order number and reason for return. Our comfort specialists will guide you through our simple process – we want you completely satisfied with your Trendy Modern Shoes experience.
3. Do you offer exchanges for different sizes/styles?
Currently, we handle exchanges through our return-and-reorder process. Return your original purchase (following our return policy), then place a new order for your preferred size or style. We’re working to streamline this!

Account & Technical Questions

1. How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive an email to create a new password and get back to browsing our trend-setting collections of boots, sneakers, and more.
2. Why can’t I see my order history?
Ensure you’re logged into the correct account. Still missing orders? They might have been placed as a guest. Email us with your order details, and we’ll connect them to your account for easy future reference.
3. Is my personal information secure?
Absolutely! We use enterprise-grade security measures to protect your data. We never store full credit card details and adhere to strict privacy policies. Shop with confidence for your next pair of stylish, comfortable shoes.

Still have questions about our fashion-forward footwear? Our comfort-obsessed customer service team is ready to help at [email protected]. We’re here to ensure your Trendy Modern Shoes experience is as smooth as our bestselling leather loafers!